Merchant Policy

How to Order:

Phone: 1-888-887-4623

Fax: 1-215-491-2248

Email: sales@riverwoodshutters.com

Shipping:

We ship anywhere within the United States, including Guam. Shipping transit times can vary from 1 to 7 days depending on your location. Our suppliers may use UPS Ground, FedEX Ground, USPS, or common carrier if the packaging is oversize. Which carrier is used depends on the product, size of the package, your location, and is determined when the order is shipped. Please call us at 1-888-887-4623 if you require a particular shipping method or expedited delivery. We will contact you as soon as possible if we are informed of any backorder problems or shipping delays. Orders usually leave the factory within 10 business days of receiving your order. You will be informed when your order has shipped with date to expect delivery.

Customer Guarantee:

We guarantee that the custom made products we offer are made to your sizes and specifications. If there is a mistake on our part, or the product is damaged, we will provide repair parts or replace it, if necessary, as soon as possible.Send a photo of the damage. If it is necessary to return the replaced item for inspection, preparing the shipment is the customer’s responsibility. We will pay for return shipping charges in the case of manufacturer’s defects and with our prior authorization only. Missing Parts: If an order arrives from the manufacturer with missing parts, please call as soon as possible. We will contact the factory immediately and have them rush shipment any missing items. We are not responsible for delays or installation of missing parts or minor repair parts. Mistakes in measuring or other specifications by the customer are the customer’s responsibility. There are no refunds on custom made products. All product warranties are provided by the manufacturers. A copy is available upon reques:

Return Policy:

Shutter panel samples must be returned for refund less shipping charges. Prepaid return labels are included with the sample panels. Orders for custom made products  MAY NOT BE CANCELED OR RETURNED once they are placed in production. Mistakes in measuring or other specifications are the customer’s responsibility. It is important that the customer call with any questions when ordering if there are any doubts about measuring, selections, colors, etc. For factory mistakes, defects, or damage, send a photo showing the problem or damage. We will provide repair parts or replacement, if necessary, as soon as possible. If it is necessary to return an item, preparing the shipment is the customer’s responsibility. We will pay for return shipping charges in the case of manufacturer’s defects and with our prior authorization only. Damaged shipments: Please accept shipment, but have the driver note on the freight bill upon delivery if the damage is obvious and call us. Also call us if damage is discovered upon unpacking. Send a photo showing the damage. Claims for hidden damage must be made within 7 days of delivery. Keep all packing materials for inspection by the shipper. We will make a claim with the shipper and either repair or replace the damaged item as soon as possible. We will inform you if the package will be picked up or inspected.

Payment Options:

We gladly accept checks, money orders, VISA, MasterCard, Discover, or PayPal for all transactions.. Sorry, we cannot accept C.O.D.orders. Orders must be paid in full before putting into production.

Our Mailing Address Is:

Riverwood Blinds Shades N’ Shutters, LLC 753 Wisteria Dr. Warrington, PA 18976

(Please call 267-222-2257 for an appointment locally)